Cleaned Pristine Home Services · a residential division of Cleaned Pristine Solutions · Tampa Bay, FL
These Terms and Conditions ("Terms") constitute a legally binding agreement between the customer ("Client," "you") and Cleaned Pristine Home Services, a residential cleaning division of Cleaned Pristine Solutions ("Company," "we," "us"), governing all cleaning services booked, scheduled, or performed at the Client's property. By booking a service — online, by phone, by text, or in person — the Client acknowledges that they have read, understood, and agree to be bound by these Terms in full. If the Client does not agree to these Terms, the Client should not book or accept services from the Company.
The Company provides residential cleaning services including, but not limited to, recurring cleaning (weekly, biweekly, or monthly), deep cleaning, move-in/move-out cleaning, one-time cleaning, Airbnb and vacation rental turnover cleaning, and vacant unit/property-management cleaning (collectively, the "Services"). The specific scope of each visit is determined by the service tier booked and any add-ons selected at the time of booking. The Company reserves the right to decline, limit, or modify the scope of any Service, at its sole discretion, based on the condition of the property, safety concerns, or other reasonable business factors, with notice to the Client where practicable.
24-Hour Cancellation Notice Required. Clients must cancel or reschedule any appointment at least twenty-four (24) hours before the scheduled appointment time. Cancellations or rescheduling requests made less than 24 hours before the scheduled appointment ("Late Cancellations"), and any appointment where the crew is turned away or denied access on arrival ("Lockouts"), will be charged the full price of the scheduled service. No refund will be issued for Late Cancellations or Lockouts, regardless of the reason for the cancellation, including but not limited to illness, travel changes, scheduling conflicts, or change of mind.
Cancellations may be submitted by phone, text, or email to the contact information listed in Section 15, and are only effective once acknowledged by the Company. The Company reserves the right, at its sole discretion, to waive the Late Cancellation fee in cases of documented emergency, but is under no obligation to do so.
Recurring service plans (weekly, biweekly, monthly) may be paused or canceled at any time with at least 24 hours' notice before the next scheduled visit. No cancellation fee applies to future, not-yet-scheduled visits in a recurring plan.
48-Hour Re-Clean Guarantee. If the Client is not satisfied with any aspect of a completed cleaning, the Client must notify the Company within twenty-four (24) hours of the completion of service, describing the specific area(s) of concern (photos are encouraged but not required). Upon being made aware of a valid issue, the Company will return to re-clean the specific area(s) identified, at no additional charge, within forty-eight (48) hours of being notified, subject to reasonable scheduling availability. This re-clean remedy is the Client's sole and exclusive remedy for any claimed deficiency in the Services performed.
The Re-Clean Guarantee does not entitle the Client to a refund, partial refund, or credit in lieu of a re-clean, except at the Company's sole discretion. The guarantee applies only to cleaning tasks that were within the scope of the booked service; it does not cover items such as pre-existing stains, permanent damage, mold, mildew, hard-water buildup, or conditions that require restoration work rather than standard cleaning. Claims submitted more than 24 hours after service completion will not be eligible for a complimentary re-clean and may be addressed at the Company's discretion on a case-by-case, paid basis.
To the fullest extent permitted by Florida law, the Company's total liability for any claim arising out of or related to the Services — whether based in contract, tort (including negligence), or any other legal theory — shall not exceed the amount paid by the Client for the specific visit giving rise to the claim. The Company shall not be liable for indirect, incidental, consequential, special, or punitive damages, including but not limited to loss of use, loss of income, or emotional distress.
The Company is not liable for damage resulting from ordinary wear and tear, pre-existing damage, improperly installed fixtures, defective surfaces or materials, or items that were not reasonably secured or disclosed by the Client under Section 7. Any claim for accidental damage caused by the Company's crew during a cleaning visit must be reported within 24 hours of the visit; the Company will investigate in good faith and, where appropriate, coordinate repair, replacement, or a claim through its liability insurance or the responsible subcontractor's insurance.
Cleaning services may be performed by employees or by independent, background-checked subcontractors of the Company, each of whom is required to carry their own general liability insurance covering work performed under this agreement. The Company maintains commercial general liability coverage for its operations. Insurance coverage is subject to the terms, conditions, and exclusions of the applicable policy, and nothing in these Terms guarantees coverage for any specific claim.
The Company's crew may take before/after photographs of the property for internal quality assurance, damage documentation, or dispute resolution purposes. Photographs will not be used in public marketing materials (including the Company's website or social media) without the Client's separate, express written consent.
The Company reserves the right to refuse or discontinue service, without liability and without refund, if a crew member reasonably believes the property or occupants present a health or safety risk, including but not limited to threatening or abusive behavior toward staff, unsafe structural conditions, exposed hazardous materials, or the presence of illegal activity. Such an event will be treated as a Client-initiated cancellation under Section 4.
The Company shall not be liable for any delay or failure to perform Services resulting from causes beyond its reasonable control, including but not limited to severe weather, natural disaster, government order, pandemic-related restriction, or other events of force majeure. In such cases, the Company will work with the Client to reschedule the affected visit at no additional charge and without triggering the Late Cancellation fee described in Section 4.
The Company may update these Terms from time to time to reflect changes in its services, pricing, or legal requirements. The version of the Terms in effect at the time a service is booked will govern that booking. Continued use of the Company's services after an update constitutes acceptance of the revised Terms.
These Terms shall be governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict-of-laws principles. Any dispute arising out of or relating to these Terms or the Services shall be subject to the exclusive jurisdiction of the state or federal courts located in Hillsborough County, Florida, and each party consents to personal jurisdiction and venue in those courts.
If any provision of these Terms is found to be unenforceable or invalid under applicable law, that provision will be limited or eliminated to the minimum extent necessary so that the remaining Terms remain in full force and effect. These Terms, together with any invoice, quote, or booking confirmation provided to the Client, constitute the entire agreement between the Client and the Company with respect to the Services.
Cleaned Pristine Home Services — a residential division of Cleaned Pristine Solutions
Phone: (813) 995-8875
Email: admin@cleanedpristinesolutions.com
Website: cleanedpristinehome.com
Service area: Tampa, St. Petersburg, Clearwater, and surrounding Tampa Bay, FL communities
This document is a general template and does not constitute legal advice. We recommend periodic review by a Florida-licensed attorney to confirm ongoing enforceability.
Cleaned Pristine Home Services · a residential division of Cleaned Pristine Solutions · Tampa Bay, FL
This Privacy Policy explains what information Cleaned Pristine Home Services ("Company," "we," "us") collects when you use our website or request a cleaning service, how we use that information, and the choices you have. By submitting information through our website or by booking a service, you agree to the practices described in this policy.
When you request a quote or book a service through our website, we collect the information you provide directly, which may include:
We do not collect payment card information through our website's contact or quote request form. Payment details, if applicable, are handled separately through our booking and payment systems (see Section 4).
We do not sell, rent, or trade your personal information to third parties for their own marketing purposes.
We use trusted third-party services to operate our website and business, which may process your information on our behalf:
Each of these providers has its own privacy practices governing the data they process. We only share the information necessary for these providers to perform their function on our behalf.
Our website does not currently use advertising cookies or third-party tracking pixels. If we add analytics tools (such as Google Analytics) in the future to understand website traffic, we will update this policy accordingly.
We retain client information for as long as reasonably necessary to provide our services, maintain business and tax records, and comply with legal obligations. If you are not a current or prospective client and would like your information deleted, you may contact us using the information in Section 9.
You may contact us at any time to: request a copy of the personal information we hold about you, ask us to correct inaccurate information, request deletion of your information (subject to legal and business record-keeping requirements), or opt out of receiving promotional communications from us.
Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children.
If you have questions about this Privacy Policy or how your information is handled, contact us at:
Cleaned Pristine Home Services — a residential division of Cleaned Pristine Solutions
Phone: (813) 995-8875
Email: admin@cleanedpristinesolutions.com
Website: cleanedpristinehome.com
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The version posted on our website is the version currently in effect.
This document is a general template and does not constitute legal advice. We recommend periodic review by a Florida-licensed attorney to confirm ongoing compliance with applicable privacy laws.